Service management

Enhanced user experience optimized to efficiently flex and scale.

Microland's Service Management approach methodically and intentionally ties value delivery, customer experience, and employee experience back into the underlying infrastructure. Our suite of Service Management offerings is designed and deployed to deliver delight today, while factoring in the rapid pace of transformation to ensure ongoing user delight and value creation. Whether you are adopting a new best-in-class Service Management platform or seeking to enhance an existing platform, our teams offer wrap-around services for design, deployment, and management.

We offer a utility pricing model measured through outcome-driven, customer-centric KPIs. Our ability to optimize the Atlassian tech stack and ServiceNow workflows ensures business continuity and customized, engaging remote experiences — regardless of what the world throws at you.

Microland is a member of ServiceNow’s Service Provider program which authorizes us to purchase ServiceNow products and operate them in a managed services capacity (MSP). This partnership allows us to offer our industry leading value-added services for ServiceNow and the breadth of ServiceNow platform solutions to our clients. We help our clients reduce their IT operations costs by using AI and advanced analytics along with the best practices for ServiceNow and provide end-to-end solution including design, architecture, implementation, management, and support. Our MSP platform offers best-of-breed solutions for monitoring, event correlation, ITIL service management, analytics, and automation.

Microland supports the clients using Atlassian products such as Jira, Confluence, Bitbucket etc., Atlassian Jira provides great visibility to track the Project Development components in Agile Methodology. We offer our clients customization of the Jira Tool to easily capture/track their business/Project goal as required. We have extended the wings in developing custom integrations between Atlassian products and client native products for Business Continuity. Likewise, providing solutions for documentations using Confluence and maintaining repos using Bitbucket.

Key Differences

Hassle free, secure password reset Our Active Directory (AD) Self Service Portal significantly reduces calls to your Helpdesk and lets users reset their own forgotten passwords through a series of secure questions and answers. This is an Active Directory / ITSM password reset tool that simplifies and secures the password resetting process for non-technical users while incorporating best practices and knowledge of diverse operation environments.

Smart service bots The newest addition to our MinimalOps themed Service Delivery framework is a testament to savvy automation. This ITPA solution assists in auto-remediation of incidents, fulfillment of service requests and the running of scheduled housekeeping tasks. These service bots can be triggered by Monitoring tools to auto-resolve issues or initiated by engineers to assist with complex analysis of data pulled from a variety of knowledge sources.

 

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